BigBet Privacy Policy — Your data, your rights

Welcome to BigBet. We believe your privacy is a fundamental right. This privacy policy ("Policy") explains how BigBet collects your personal information, the purposes for which it is used, and the steps we take to keep your data safe.

This policy applies to all BigBet services, websites, mobile applications, and other digital platforms. By creating an account, logging in, or using any of our services, you are agreeing to this privacy policy.

We may update this policy from time to time. For significant changes, you will be notified by email or via a platform notification. We recommend checking this page regularly.

BigBet collects various types of information from you. The purpose is to provide you with a better, more personalized experience, ensure platform security, and meet legal obligations. The types of information collected are detailed below:

We never collect or store your password or full payment card number. Sensitive payment information is processed directly by the payment gateway.

BigBet uses the information it collects only for legitimate and specific purposes. We never use your data unnecessarily. The main reasons we use your information are:

• Account management: To create, verify, and keep your BigBet account secure.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Service Improvement: To analyze usage patterns and improve your experience on the platform.
• Personalized offers: To offer you relevant promotions and bonuses based on your preferences.
• Security Monitoring: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To complete KYC verification and meet regulatory requirements.
• Customer support: To quickly resolve your questions and issues.
• Responsible gaming: To detect unusual gaming behavior and provide timely support.

BigBet follows the highest industry security standards to protect your data. Our data centers are internationally certified and monitored around the clock.

• Encryption: All data is stored with 256-bit AES encryption. TLS 1.3 is used for transmission.
• Access Control: Only authorized BigBet staff can access specific data, and all access is logged.
• Regular audits: Third-party security experts regularly audit our systems.
• Data Backup: Encrypted backups are maintained across multiple geographic locations to prevent data loss.
• Retention period: Data is retained for up to 5 years after account closure for legal purposes, then securely deleted.

BigBet does not sell your personal data to any third party. However, in limited circumstances, certain information may be shared with specific partners:

• Payment service provider: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions. They operate under their own privacy policies.
• Identity verification service: Only the minimum required information is shared with a licensed provider for identity verification as part of the KYC process.
• Law Enforcement: Information is disclosed when legally required under a valid court order or official government request.
• Business continuity: In the event of a change in ownership of BigBet, the new owner will be bound by the same Privacy Policy.

Every third party with whom data is shared must sign a strict data protection agreement with BigBet, and their use of that data is closely monitored.

BigBet's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Maintaining login sessions and ensuring platform security. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preference and game settings.
• Analytics cookies: To understand which pages are most visited — all data is fully anonymized.
• Marketing cookies: To show you relevant ads. You can disable these cookies at any time.

BigBet respects your data rights. You may exercise any of the rights below at any time. All requests will be responded to within 30 business days of receipt.

To exercise these rights, email us directly at support@bigbet.ws. Once your identity is verified, your request will be fulfilled as promptly as possible.

BigBet does not collect or process personal data from anyone under the age of 18. Our platform is designed exclusively for adults.

Age is verified at registration, and additional documents may be requested in suspicious cases. If we become aware that any information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

The BigBet platform may integrate certain third-party services and technologies, such as payment gateways, game providers, and analytics tools. These third-party providers operate under their own privacy policies, and BigBet is not responsible for their data practices.

• Game provider: Live Casino and slots game providers process the data necessary to operate their games.
• Analytics Services: Anonymous usage data is analyzed to improve the platform.
• Customer support software: Third-party software is used for live chat support, which retains conversation logs.

All third-party partners are required to comply with our data protection standards. Data usage limits are clearly defined in our agreements with them.

For any questions, concerns, or to exercise your rights regarding this privacy policy, please reach out to our dedicated data protection team. We're always here to help.

If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection authority.